If your Innov8 Racing Inc. product is defective in material or workmanship and you return it to us within one year from the date of purchase, we will replace it or, at our option, repair it at no charge to you. The warranty does not cover any damage caused by accident, misuse, failure to follow installation and operation instructions, misapplication, alteration, or attempted unauthorized repair service by anyone other than Innov8 Racing Inc. The warranty only applies to original purchasers of Innov8 Racing merchandise and is non transferrable.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site.. Users may visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Innov8 Racing Inc. may collect and use Users personal information for the following purposes:
- To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We may use feedback you provide to improve our products and services.
- To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms and service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Innov8 Racing Inc.
Innov8 Racin Inc. 3311 Concord Blvd, Concord CA 94519
Orders are processed Monday through Friday during normal business hours.
Domestic US orders will be shipped UPS or FedEx ground. However 3 Day, 2 Day and Next Day shipping are available. USPS is used to ship small orders to PO Boxes. Freight carriers are available for large orders.
International orders will be shipped by UPS, FedEx, DHL or USPS depending on availability to your country. Freight carriers are available for large orders.
Shipping on all orders is to be pre-paid, and we do not accept C.O.D. (Cash On Delivery) orders. Orders placed Monday through Friday will be processed within the next 48 hours. Orders placed on Saturday and Sunday will be processed the next business day. If an order will be delayed or has items that are backordered, we will do our best to contact you.
If you received an item that is damaged, defective, missing, wrong item, or an incorrect quantity then email us immediately at firstname.lastname@example.org.
Due to the nature of "built to order" wheels all returned parts are subject to a 20% handling fee. Any unused merchandise in the original packaging may be returned within 10 days of the original purchase date. There are no returns on special orders, sale items on discount, discontinued items and limited offer items. No returns will be accepted of damaged or used items.
If you are returning an item, you will need to contact us at email@example.com to get a RGA number. No returns will be accepted without a proper return authorization. Include the original packaging and a copy of your invoice.
For more information or any other questions you may have, please email us at firstname.lastname@example.org. Our business hours are 9:00am to 6:00pm PST Monday to Friday.
This document was last updated on 9/28/16